Post-Sales Services and Support
For over 60 years, MPE has provided our customers with superior grinding, conveying and process solutions.
At MPE, innovative engineering and precision manufacturing are our passions, and commitment to unwavering customer support is our lifeblood. We stand behind our products and our engineers and technicians provide support for equipment troubleshooting, process application reviews, installation, and training. Our post-sales support is either done through in-person or virtual visits with a dedicated MPE service engineer.
Phone Support
We are always here to help. You can call us any time at:
Virtual Support
We have an array of solutions available to support our customers without the need for travel. 24/7 and 365 days a year—our customers know they can have access to world-class MPE engineering support. Our virtual support program allows MPE service engineers to evaluate and diagnose equipment and applications as if they were there in person. This program also is designed for preventative maintenance. Learn more here.
Onsite Support
Technical expertise and unwavering support are at the core of MPE’s DNA and foundational to how we do business. In our customer support, our Service Engineers have gone to all parts of the world on a moment’s notice to ensure customers’ equipment is up and running.
Commissioning & Startup Support
Are you commissioning a project or doing a new equipment start-up? We understand how valuable it is, for the customer, to have engineering support during crucial moments like these. Our engineering support can be on-site for commissioning and startups.
Industry Training and Team Support
To ensure that both your equipment operation and production throughput are optimized, MPE provides both classroom (in person or virtual) and hands-on training to Operations and Maintenance staff. Whether optimizing the quality of your grinding operation or the performance of your conveying system, we can empower your staff with the proper knowledge.
Exchange Program
The MPE Exchange Program for your granulizer means heads and rolls can be restored to their original condition, therefore new heads never need to be purchased due to wear. Learn more here.