“Bring in the Expert.” Instantly.

Keeping complex equipment running is important, but not easy. So when travel or timelines don’t allow MPE to have a technician on-site, bring in the MPE Virtual Technician instead.

It’s a fast, organized and effective way to make your local team trained experts.

How to start? It’s easy.

  • Provide a tablet or computer to run the MPE’s Virtual Technician Platform. Typically a Microsoft Teams platform.
  • Provide network or Wi-Fi access to your device(s).
  • Provide qualified personnel to interface live with trained MPE technicians and we take care of the rest.

MPE Virtual Technician Platform

  • Four (4) minimum blocks of Virtual Video Support at an Hourly Rate
  • MPE Engineer or Technician dedicated to your team.
  • Daily “kick-off” meeting to review goals and objectives.
  • Communication and Video platform through Microsoft Teams, where MPE’s technician is available anytime to answer questions, give direction, organize technical information or train your personnel.
  • Organized Virtual Classroom Training – Subjects include operator training, maintenance training, grind performance optimization, etc.
  • A report will be delivered withing 2 days of project completion.

MPE Virtual Software Programmer

  • Four (4) minimum blocks of Virtual Video Software Support at an Hourly Rate
  • MPE Software Programmer dedicated to your team.
  • Daily “kick-off” meeting to review goals and objectives.
  • Communication and Video platform through Microsoft Teams (or required alternative), where MPE’s technician is available anytime to troubleshoot and diagnose software problems.
  • Virtual Software Updates through either:
  • Microsoft Teams, where our software programmer takes control of a customer or integrator supplied laptop running the programming software for AB or Siemens PLC’s. Ethernet, Wi-Fi, or hotspot connection required.
  • MPE supplies a configured EWON or remote programming portal that is used to communicate with the customer PLC. Ethernet, Wi-Fi, or hotspot connection required.
  • A report and software files will be delivered once the project is complete.

Support your local team on how to…

  • Install a Chainvey properly. (~½ day)
  • Support a Chainvey install throughout the installation. (~2-4 days)
  • Install, startup, train personnel and run your new grinder correctly. (~3-5 days)
  • Install a new grinding section / exchange head. (~2 days)
  • Train operators on how to properly grind coffee and why it matters. (~1/2 day per shift)

Ongoing Resource Access

  • Customers get 1-year access to the MPE Resource Domain. Resources include on-line training videos, procedures on a range of subjects from Granulizer maintenance, Chainvey maintenance, grind optimization, etc.
  • The Virtual Technician will also organize and send all relevant equipment manuals, technical referendums and training materials as part of the program.

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    CHAIN-VEYGRINDERS

     

    CHAIN-VEY

    PROJECT INFORMATION

    CHAIN-VEY MODEL OR SIZE*

    SERIAL OR YEAR PURCHASED *

    MATERIAL CONVEYED*

    DESCRIPTION OF SERVICE REQUEST

    PICTURE/FILE ATTACHMENT

     

    GRINDERS

    PRODUCT INFORMATION

    GRINDER MODEL *

    SERIAL OR YEAR PURCHASED *

    DESCRIPTION OF SERVICE REQUEST

    PICTURE/FILE ATTACHMENT