Post-Sale Services & Support

For over 60 years, MPE has provided our customers with superior grinding, conveying and process solutions.

At MPE, innovative engineering and precision manufacturing are our passions, and commitment to unwavering customer support is our lifeblood.  We stand behind our products and our engineers and technicians provide support for equipment troubleshooting, process application reviews, installation, and training. Our post-sales support is either done through in-person or virtual visits with a dedicated MPE service engineer.

Phone & Virtual Support

Call the number below to speak directly to our service team. We also have an array of solutions available to support our customers without the need for travel. Our Virtual Support Program allows MPE service engineers to evaluate and diagnose equipment and applications as if they were there in person. This program also is designed for preventative maintenance.

On-Site Support

Technical expertise and unwavering support are at the core of MPE’s DNA and foundational to how we do business. In our customer support, our Service Engineers have gone to all parts of the world on a moment’s notice to ensure customers’ equipment is up and running.

Spare Parts

If you need a replacement part for your machine, we’re here to help.

Exchange Program

The MPE Exchange Program for your granulizer means heads and rolls can be restored to their original condition, therefore new heads never need to be purchased due to wear.

Commissioning & Startup Support

Are you commissioning a project or doing a new equipment start-up? We understand how valuable it is, for the customer, to have engineering support during crucial moments like these. Our engineering support can be on-site for commissioning and startups.

Operator & Maintenance Training

To ensure that both your equipment operation and production throughput are optimized, MPE provides both classroom (in person or virtual) and hands-on training to Operations and Maintenance staff. Whether optimizing the quality of your grinding operation or the performance of your conveying system, we can empower your staff with the proper knowledge.

SERVICE REQUEST FORM