{"id":31293,"date":"2020-05-06T02:38:27","date_gmt":"2020-05-06T07:38:27","guid":{"rendered":"https:\/\/www.mpechicago.com\/servicos-e-suporte\/servicos-e-suporte-pos-venda\/"},"modified":"2025-05-14T08:10:57","modified_gmt":"2025-05-14T13:10:57","slug":"servicos-e-suporte-pos-venda","status":"publish","type":"page","link":"https:\/\/www.mpechicago.com\/pt-br\/servicos-e-suporte\/servicos-e-suporte-pos-venda\/","title":{"rendered":"Servi\u00e7os e suporte p\u00f3s-venda"},"content":{"rendered":"\n<div class=\"wp-block-melonpan-block-container\"><div class=\"mbc-container mbc-padding_top-20 mbc-padding_bottom-20 mbc-padding_left-20 mbc-padding_right-20 mbc-padding_top_small_screen-20 mbc-padding_bottom_small_screen-20 mbc-padding_left_small_screen-20 mbc-padding_right_small_screen-20\"><div class=\"mbc-background mbc-background_fixed-disabled mbc-shadow_width-0 mbc-border_width-0\"><\/div><div class=\"mbc-content mbc-content_maxwidth-1300 mbc-content_align-center\"><div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6 col-lg-2 col-xl-2\">\n\t\t\t\n\n<ul class=\"MainMenu_SubSubNav mb-4\">\n<li class=\"page_item \">\n<a href=\"#Phone-Support\">Suporte por telefone<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Virtual-Support\">Suporte Virtual<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Onsite-Support\">Suporte no local<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Commissioning-Startup-Support\">Comissionamento e suporte de inicializa\u00e7\u00e3o<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Industry-Training\">Treinamento da ind\u00fastria<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Industry-Training\">Suporte da equipe<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"http:\/\/www.mpechicago.com\/pt-br\/servicos-e-suporte\/programa-de-intercambio\/\">Programa de Interc\u00e2mbio<\/a>\n<\/li>\n<\/ul>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 col-lg-10 col-xl-10 left-panel\">\n\t\t\t\n\n<h1 class=\"wp-block-heading page-title pt-20\" id=\"Application-Validation-Testing\">Post-Sales Services and Support<\/h1>\n\n\n\n<p class=\"intro\">Por mais de 60 anos, a MPE forneceu aos nossos clientes solu\u00e7\u00f5es superiores de retifica\u00e7\u00e3o, transporte e processo.<\/p>\n\n\n\n<p>Na MPE, engenharia inovadora e fabrica\u00e7\u00e3o de precis\u00e3o s\u00e3o nossas paix\u00f5es, e\no compromisso com o suporte inabal\u00e1vel ao cliente \u00e9 nossa for\u00e7a vital. Apoiamos nossos\nprodutos e nossos engenheiros e t\u00e9cnicos fornecem suporte para solu\u00e7\u00e3o de problemas de equipamentos\n, revis\u00f5es de aplicativos de processo, instala\u00e7\u00e3o e treinamento. Nosso suporte p\u00f3s-venda\n\u00e9 feito por meio de visitas presenciais ou virtuais com um engenheiro de servi\u00e7o\nMPE dedicado.  <\/p>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1024x768.jpg\" alt=\"\" class=\"wp-image-7669\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1024x768.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-600x450.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-768x576.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1536x1152.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1200x900.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013.jpg 1613w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Phone-Support\">Phone Support<\/h2>\n\n\n\n<p>Estamos sempre aqui para ajudar. Voc\u00ea pode nos ligar a qualquer momento em: <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button\">\n\t<a\n\t\thref=\"tel:1773-232-4974\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t +1 773.232.4974 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"642\" height=\"680\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2.png\" alt=\"Virtual Support\" class=\"wp-image-7558\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2.png 642w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2-566x600.png 566w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2-600x636.png 600w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Virtual-Support\">Virtual Support <\/h2>\n\n\n\n<p class=\"ticss-aca802af text-justify\">Temos uma variedade de solu\u00e7\u00f5es dispon\u00edveis para apoiar nossos clientes sem a necessidade de deslocamento. 24 horas por dia, 7 dias por semana e 365 dias por ano &#8211; nossos clientes sabem que podem ter acesso ao suporte de engenharia MPE de classe mundial. Nosso programa de suporte virtual permite que os engenheiros de servi\u00e7o da MPE avaliem e diagnostiquem equipamentos e aplica\u00e7\u00f5es como se estivessem l\u00e1 pessoalmente. Este programa tamb\u00e9m foi projetado para manuten\u00e7\u00e3o preventiva.     <a href=\"http:\/\/www.mpechicago.com\/pt-br\/mpe-virtual-technician-platform\/\">Saiba mais aqui.<\/a><\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773.232.2760%20\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"747\" height=\"615\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam.png\" alt=\"\" class=\"wp-image-7337\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam.png 747w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam-600x494.png 600w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Onsite-Support\">Onsite Support<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">A experi\u00eancia t\u00e9cnica e o suporte inabal\u00e1vel est\u00e3o no centro do DNA da MPE e s\u00e3o fundamentais para a forma como fazemos neg\u00f3cios. Em nosso suporte ao cliente, nossos engenheiros de servi\u00e7o foram a todas as partes do mundo a qualquer momento para garantir que o equipamento dos clientes esteja funcionando.   <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760\t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"981\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1024x981.jpg\" alt=\"\" class=\"wp-image-7357\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1024x981.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-600x575.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-768x736.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1536x1472.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1200x1150.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1.jpg 1769w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Commissioning-Startup-Support\">Commissioning &amp; Startup Support <\/h2>\n\n\n\n<p class=\"text-justify\">Voc\u00ea est\u00e1 comissionando um projeto ou fazendo uma nova inicializa\u00e7\u00e3o de equipamento? Entendemos o quanto \u00e9 valioso, para o cliente, ter suporte de engenharia em momentos cruciais como esses. Nosso suporte de engenharia pode estar no local para comissionamento e startups.  <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760  \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1024x576.jpg\" alt=\"\" class=\"wp-image-7334\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1024x576.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-600x338.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-768x432.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1536x864.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-scaled.jpg 2000w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1200x675.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1980x1114.jpg 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Industry-Training\">Industry Training and Team Support<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">Para garantir que a opera\u00e7\u00e3o do equipamento e o rendimento da produ\u00e7\u00e3o sejam otimizados, o MPE oferece treinamento em sala de aula (presencial ou virtual) e pr\u00e1tico para a equipe de Opera\u00e7\u00f5es e Manuten\u00e7\u00e3o. Seja otimizando a qualidade de sua opera\u00e7\u00e3o de retifica\u00e7\u00e3o ou o desempenho de seu sistema de transporte, podemos capacitar sua equipe com o conhecimento adequado. <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"500\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1.jpg\" alt=\"Modern Process Equipment (MPE)\" class=\"wp-image-590\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1.jpg 700w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1-600x429.jpg 600w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Commissioning-Startup-Support\">Exchange Program<\/h2>\n\n\n\n<p class=\"text-justify\">O Programa de Troca MPE para o seu granulador significa que os cabe\u00e7otes e rolos podem ser restaurados \u00e0 sua condi\u00e7\u00e3o original, portanto, novos cabe\u00e7otes nunca precisam ser comprados devido ao desgaste.  <a href=\"http:\/\/www.mpechicago.com\/pt-br\/servicos-e-suporte\/programa-de-intercambio\/\">Saiba mais aqui.<\/a><\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"http:\/\/www.mpechicago.com\/pt-br\/services-support\/exchange-program\/#exchange-head-form\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest Service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1024x685.jpg\" alt=\"Food Grinder for Coffee\" class=\"wp-image-4743\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1024x685.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-600x402.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-768x514.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1536x1028.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1200x803.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Onsite-Support\">Request a Replacement Part<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">Se voc\u00ea precisar de uma pe\u00e7a de reposi\u00e7\u00e3o para sua m\u00e1quina, estamos aqui para ajudar.  <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"http:\/\/www.mpechicago.com\/pt-br\/replacement-part-request\/\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tRequest a Part\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n\n<h2 class=\"wp-block-heading has-text-align-center ticss-ab76f9f0\">SERVICE REQUEST FORM<\/h2>\n\n<div id=\"service-request\"><\/div>\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>hbspt.forms.create({\n    region: \"na1\",\n    portalId: \"21660890\",\n    formId: \"dbdba524-206f-4c5f-93b1-9abfa6985bfb\"\n  });\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>SERVICE REQUEST FORM<\/p>\n","protected":false},"author":20,"featured_media":45975,"parent":29973,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-31293","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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