{"id":26342,"date":"2020-05-06T02:38:27","date_gmt":"2020-05-06T07:38:27","guid":{"rendered":"https:\/\/www.mpechicago.com\/services-et-soutien\/services-et-assistance-apres-vente\/"},"modified":"2025-06-03T09:50:48","modified_gmt":"2025-06-03T14:50:48","slug":"services-et-assistance-apres-vente","status":"publish","type":"page","link":"https:\/\/www.mpechicago.com\/fr\/services-et-soutien\/services-et-assistance-apres-vente\/","title":{"rendered":"Services et assistance apr\u00e8s-vente"},"content":{"rendered":"\n<div class=\"wp-block-melonpan-block-container\"><div class=\"mbc-container mbc-padding_top-20 mbc-padding_bottom-20 mbc-padding_left-20 mbc-padding_right-20 mbc-padding_top_small_screen-20 mbc-padding_bottom_small_screen-20 mbc-padding_left_small_screen-20 mbc-padding_right_small_screen-20\"><div class=\"mbc-background mbc-background_fixed-disabled mbc-shadow_width-0 mbc-border_width-0\"><\/div><div class=\"mbc-content mbc-content_maxwidth-1300 mbc-content_align-center\"><div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-md-6 col-lg-2 col-xl-2\">\n\t\t\t\n\n<ul class=\"MainMenu_SubSubNav mb-4\">\n<li class=\"page_item \">\n<a href=\"#Phone-Support\">Assistance t\u00e9l\u00e9phonique<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Virtual-Support\">Assistance virtuelle<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Onsite-Support\">Assistance sur site<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Commissioning-Startup-Support\">Mise en service et accompagnement au d\u00e9marrage<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Industry-Training\">Formation dans l\u2019industrie<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"#Industry-Training\">Accompagnement de l\u2019\u00e9quipe<\/a>\n<\/li>\n<li class=\"page_item \">\n<a href=\"http:\/\/www.mpechicago.com\/fr\/services-et-soutien\/programme-dechange\/\">Programme d\u2019\u00e9change standard<\/a>\n<\/li>\n<\/ul>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 col-lg-10 col-xl-10 left-panel\">\n\t\t\t\n\n<h1 class=\"wp-block-heading page-title pt-20\" id=\"Application-Validation-Testing\">Services et support apr\u00e8s-vente<\/h1>\n\n\n\n<p class=\"intro\">Depuis plus de 60 ans, MPE fournit \u00e0 ses clients des solutions de qualit\u00e9s sup\u00e9rieures en mati\u00e8re de broyage, de transport et de traitement.<\/p>\n\n\n\n<p>Chez MPE, l\u2019ing\u00e9nierie innovante et la fabrication de pr\u00e9cision sont au c\u0153ur de nos passions, et notre engagement \u00e0 offrir un soutien sans faille \u00e0 nos clients est notre raison d\u2019\u00eatre. Nous garantissons la qualit\u00e9 de nos produits, et nos ing\u00e9nieurs et techniciens assurent un accompagnement complet : d\u00e9pannage des \u00e9quipements, analyse des applications de processus, installation et formation. Notre service apr\u00e8s-vente se d\u00e9ploie \u00e0 travers des visites sur site ou virtuelles, r\u00e9alis\u00e9es par un ing\u00e9nieur de service MPE d\u00e9di\u00e9.  <\/p>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1024x768.jpg\" alt=\"\" class=\"wp-image-7669\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1024x768.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-600x450.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-768x576.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1536x1152.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013-1200x900.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/20200512_120013.jpg 1613w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Phone-Support\">Assistance t\u00e9l\u00e9phonique<\/h2>\n\n\n\n<p>Nous restons \u00e0 votre disposition pour toute demande. Contactez-nous \u00e0 tout moment au : <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button\">\n\t<a\n\t\thref=\"tel:1773-232-4974\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t +1 773.232.4974 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"642\" height=\"680\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2.png\" alt=\"Virtual Support\" class=\"wp-image-7558\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2.png 642w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2-566x600.png 566w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/vsupport-2-600x636.png 600w\" sizes=\"(max-width: 642px) 100vw, 642px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Virtual-Support\">Assistance virtuelle<\/h2>\n\n\n\n<p class=\"ticss-aca802af text-justify\">Nous proposons une gamme de solutions permettant \u00e0 nos clients de b\u00e9n\u00e9ficier de notre assistance sans avoir \u00e0 se d\u00e9placer. Disponible 24 heures sur 24, 7 jours sur 7 et 365 jours par an, notre service d\u2019assistance technique MPE de classe mondiale est toujours \u00e0 port\u00e9e de main. Gr\u00e2ce \u00e0 notre programme d\u2019assistance virtuelle, les ing\u00e9nieurs de service MPE peuvent \u00e9valuer et diagnostiquer les \u00e9quipements et applications comme s&rsquo;ils \u00e9taient sur place. Ce programme inclut \u00e9galement des services de maintenance pr\u00e9ventive.    <a href=\"http:\/\/www.mpechicago.com\/fr\/mpe-virtual-technician-platform\/\">Pour en savoir plus, cliquez ici.<\/a><\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773.232.2760%20\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"747\" height=\"615\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam.png\" alt=\"\" class=\"wp-image-7337\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam.png 747w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/ChainVey_Commissioning___Training_Vietnam-600x494.png 600w\" sizes=\"(max-width: 747px) 100vw, 747px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Onsite-Support\">Assistance sur site<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">L&rsquo;expertise technique et un soutien sans faille sont au c\u0153ur de l&rsquo;ADN de MPE et d\u00e9finissent notre approche des affaires. Dans le cadre de notre service client, nos ing\u00e9nieurs se rendent dans toutes les r\u00e9gions du monde, parfois avec un pr\u00e9avis tr\u00e8s court, pour garantir que les \u00e9quipements de nos clients sont toujours op\u00e9rationnels.  <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760\t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"981\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1024x981.jpg\" alt=\"\" class=\"wp-image-7357\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1024x981.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-600x575.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-768x736.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1536x1472.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1-1200x1150.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/Faribault2-1.jpg 1769w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Commissioning-Startup-Support\">Mise en service et accompagnement au d\u00e9marrage<\/h2>\n\n\n\n<p class=\"text-justify\">Vous lancez un projet ou mettez en service un nouvel \u00e9quipement ? Nous comprenons l&rsquo;importance d&rsquo;avoir un soutien technique lors de ces \u00e9tapes cruciales. C&rsquo;est pourquoi notre \u00e9quipe d&rsquo;assistance technique peut \u00eatre pr\u00e9sente sur site lors de la mise en service et du d\u00e9marrage, pour garantir une transition r\u00e9ussie.  <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760  \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1024x576.jpg\" alt=\"\" class=\"wp-image-7334\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1024x576.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-600x338.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-768x432.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1536x864.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-scaled.jpg 2000w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1200x675.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/05\/tom_peyman_maint_team-1980x1114.jpg 1980w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Industry-Training\">Formation dans l\u2019industrie<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">Afin d&rsquo;optimiser le fonctionnement de vos \u00e9quipements et le d\u00e9bit de votre production, MPE met \u00e0 votre disposition des formations en classe (pr\u00e9sentielles ou virtuelles) et des sessions pratiques pour votre personnel d&rsquo;exploitation et de maintenance. Nous vous aidons \u00e0 am\u00e9liorer la qualit\u00e9 de votre broyage et la performance de votre syst\u00e8me de transport, en fournissant \u00e0 votre \u00e9quipe les connaissances ad\u00e9quates. <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"tel:1773-232-2760\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\t  +1 773.232.2760 \t<\/a>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"#service-request\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6 order-md-1\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"500\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1.jpg\" alt=\"Modern Process Equipment (MPE)\" class=\"wp-image-590\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1.jpg 700w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2019\/12\/new-head-700x500-1-600x429.jpg 600w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-right\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Commissioning-Startup-Support\">Accompagnement de l\u2019\u00e9quipe<\/h2>\n\n\n\n<p class=\"text-justify\">Gr\u00e2ce au programme d\u2019\u00e9change MPE pour votre granulateur, les t\u00eates et les rouleaux peuvent \u00eatre restaur\u00e9s pour atteindre leurs \u00e9tat d&rsquo;origine, vous permettant d&rsquo;\u00e9viter l&rsquo;achat de nouvelles pi\u00e8ces dues \u00e0 l&rsquo;usure. <a href=\"http:\/\/www.mpechicago.com\/fr\/services-et-soutien\/programme-dechange\/\">Pour en savoir plus, cliquez ici.<\/a><\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"http:\/\/www.mpechicago.com\/fr\/services-support\/exchange-program\/#exchange-head-form\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemande de service\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n\n\n<div class=\"wp-bootstrap-blocks-row row no-gutters\">\n\t\n\n<div class=\"col-12 col-md-6\">\n\t\t\t\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" src=\"http:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1024x685.jpg\" alt=\"Food Grinder for Coffee\" class=\"wp-image-4743\" srcset=\"https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1024x685.jpg 1024w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-600x402.jpg 600w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-768x514.jpg 768w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1536x1028.jpg 1536w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee-1200x803.jpg 1200w, https:\/\/www.mpechicago.com\/wp-content\/uploads\/2020\/02\/Food-grinder-for-coffee.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-md-6 Pageblock-textWrapper alignment-left\">\n\t\t\t\n\n<h2 class=\"wp-block-heading\" id=\"Onsite-Support\">Programme d\u2019\u00e9change standard<\/h2>\n\n\n\n<p class=\"has-text-align-left text-justify\">Besoin d&rsquo;une pi\u00e8ce de rechange pour votre machine, nous sommes l\u00e0 pour vous aider. <\/p>\n\n\n<div class=\"wp-bootstrap-blocks-button text-left\">\n\t<a\n\t\thref=\"http:\/\/www.mpechicago.com\/fr\/replacement-part-request\/\"\n\t\t\t\t\t\tclass=\"btn btn-outline-dark\"\n\t>\n\t\tDemander une pi\u00e8ce\t<\/a>\n<\/div>\n\n\t<\/div>\n\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center ticss-ab76f9f0\">FORMULAIRE DE DEMANDE DE SERVICE<\/h2>\n\n\n\n<div id=\"service-request\"><\/div>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>hbspt.forms.create({\n    region: \"na1\",\n    portalId: \"21660890\",\n    formId: \"dbdba524-206f-4c5f-93b1-9abfa6985bfb\"\n  });\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>FORMULAIRE DE DEMANDE DE SERVICE<\/p>\n","protected":false},"author":20,"featured_media":45970,"parent":26300,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-26342","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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